💡 Compose Email: Send to Individual Customers (Not Mass Email · 6 Entry Points + CC/BCC + Scheduled Send)
Use 'Compose Email' to send to individual customers (not mass send) — great for targeted outreach or single-customer follow-up. 6 entry points (Email / Contact hover / Customer detail / Bulk selection / Search results / Mass task details) + up to 20 recipients per send + CC/BCC + Send Separately (each recipient feels you wrote just to them) + email tracking + scheduled send + read receipt.