Sending policy: we no longer deliver to mainland-China mailboxes or Chinese-language emails
Emails bouncing, or failing to send? Read this first.
Starting 2026-09-12, the Laifaxin system channel (premium channel) follows two new rules: it does not deliver to mainland-China mailboxes, and it does not deliver Chinese-language emails. This is not aimed at any individual user — it is a platform-wide change to support anti-fraud compliance and protect the shared sending channel. It is effective immediately.
The system channel no longer delivers to mainland-China mailboxes or Chinese-language emails. Your own mailbox is unaffected — you can still bind QQ / 163.
The two sending red lines
| Where you send | Which channel | Can you send now |
|---|---|---|
| Overseas customer mailboxes (English content) | System channel (premium) | ✅ Normal |
| Mainland-China mailboxes (QQ / 163, …) | System channel (premium) | 🔴 Not delivered |
| Chinese subject / body / signature | System channel (premium) | 🔴 Not delivered |
| Any mailbox | Your own mailbox | 🟢 Not restricted by this rule |
Why this rule exists
1. Anti-fraud obligations. Bulk Chinese-language email to mainland-China mailboxes is one of the signature patterns of telecom and online fraud in China — especially fake "recruitment", "prize", and "refund" mail impersonating large institutions and brands. As an internet service provider, the platform is obliged to re-verify and act on accounts it identifies as fraud-related (Anti-Telecom and Online Fraud Law, Article 22), and must refer suspected criminal leads to public security authorities (Article 26). Sending unlawful or harmful content by email also breaches the Measures for the Administration of Internet Email Services, Articles 11 and 12.
2. One email can sink everyone. The system channel is a shared sending resource. Its reputation is assessed as a whole: a single user sending fraud mail damages the reputation of the entire channel and may send everyone's outreach to the spam folder. This rule protects normal senders, not the platform.
What fraud mail looks like
This is a real message we blocked — excerpted from the Chinese original and translated here; the hotline number is masked. It carries the hallmarks of a fraud email: it impersonates the "division" of a major international brand, it is written entirely in Chinese, it names no actual role, it lures you into replying with personal details, and it lands on a "consultation hotline" whose real owner cannot be verified (400 numbers can be virtually forwarded).
"Global Brand Development Division" of a major international retailer
Talent Opportunity Notification
Dear candidate,
Hello! We found your résumé in our corporate talent pool and understand you are currently looking for a suitable career platform. Our business covers global multi-channel retail and brand expansion... To match you with the right role, please reply with the following two pieces of basic information:
· Your current city of residence · Whether you are willing to learn more about our openings
Consultation hotline:
400-***-****
This message hits several high-risk markers at once. Do not reply and do not provide any information; to verify the sender's identity, go through the brand's official channels — not by replying to this email.
Which mailboxes count as mainland-China
The system channel does not deliver to any of the following:
| Provider | Domains |
|---|---|
| Tencent | qq.com · foxmail.com |
| NetEase | 163.com · 126.com · yeah.net · 188.com |
| Sina | sina.com · sina.cn |
| Sohu | sohu.com |
| Alibaba | aliyun.com |
| China Mobile | 139.com |
| China Telecom | 189.cn · 21cn.com |
| Perfect World | 88.com · 111.com · email.cn |
Chinese enterprise mail services (Tencent Exmail, NetEase Enterprise Mail, Alibaba Cloud Mail, 263, 35.com, and others) are treated the same way.
💡 Not on the list? Any domain ending in
*.cn/*.com.cn/*.net.cnis treated as a mainland-China mailbox. The list is maintained, and the suffix rule is the fallback.
Binding a mailbox ≠ sending through the channel
You can still bind your own QQ, 163, Sina, or Sohu mailbox for receiving, replying, and one-to-one follow-up. This rule does not affect that — mailbox setup works exactly as before.
What this rule restricts is delivery through the shared system channel, not whether you may bind a mainland-China mailbox. Don't confuse the two: binding is allowed; using it for bulk sending is not.
How to apply for the allowlist
If you have a legitimate business need to send to mainland-China mailboxes or to send Chinese-language content, you can apply for the allowlist:
- Contact support and explain who you are sending to, what you are sending, and why Chinese or a mainland-China mailbox is required.
- Support verifies your identity and the legitimacy of your business and retains the necessary verification information (a self-service identity-verification flow is in development; verification is currently handled manually by support).
- Once approved, your account is added to the allowlist and the system channel is opened up for it.
⚠️ The allowlist is not a free pass. It only widens the sending scope. It does not exempt you from the anti-fraud and grey-market red lines. An allowlisted account that sends fraud content is still subject to action.
What happens if you break the rules
For accounts sending fraud, grey-market, or unlawful content, the platform may take the following measures:
| Measure | Description |
|---|---|
| Feature restriction | Some sending capabilities are limited |
| Service suspension | The account temporarily cannot send |
| Account closure | Service is terminated |
Where a criminal offence is suspected, the platform refers the leads to public security authorities in accordance with the law and cooperates with the investigation.
How to appeal
We are accountable for our actions: every enforcement action states its reason and the appeal channel. If you believe you were wrongly flagged, you can:
- File an appeal at Report Abuse, describing the situation and attaching evidence;
- Or contact support directly.
Once the appeal is verified, the measures are lifted.
Common misconceptions
| Misconception | Reality |
|---|---|
| I'm a legitimate business emailing clients in China | The rule looks at the channel, not your intent — the system channel does not deliver to mainland-China mailboxes or Chinese content |
| I'll just bulk-send from my own QQ mailbox | Bulk sending from your own mailbox risks account suspension — it doesn't solve the problem |
| Once allowlisted, I can send anything | The allowlist only widens scope; the anti-fraud red line always applies |
| I'll just rephrase the content to slip past the checks | The check is on substance — deliberate evasion is treated as a violation |
Related
- Apply for the allowlist, or ask about the rules → Contact support
- Appeal an enforced account → Report Abuse
- Understand the channel and usage → Email mass sending
- Bind your own mailbox → Common personal mailboxes